At The Sheen Designs, every piece is crafted with attention to detail. Delivery timelines vary based on the nature of the order, especially for customized and bridal wear.

1. Shipping Locations

We currently ship across India.

2. Order Processing & Production Time

All orders require production time before dispatch. Timelines depend on the selected category:

  • Bridal Customization Orders:
    Minimum 45 working days
  • Standard Orders:
    Delivered within 25 working days
  • Urgent Orders:
    Delivered within 10 working days

“Working days” exclude Sundays and public holidays.

3. Shipping Charges

  • Shipping charges, if applicable, will be clearly displayed at checkout.
  • Any urgent or priority delivery charges will be communicated before order confirmation.

4. Order Tracking

  • Once your order is dispatched, tracking details will be shared via email or SMS.
  • Tracking availability depends on the courier partner.

5. Delays & Exceptions

While we strive to meet the stated timelines, delays may occur due to:

  • Customization complexity or design approvals
  • Fabric or material availability
  • Courier delays, weather conditions, or regional restrictions

The Sheen Designs is not responsible for delays caused by factors beyond our control.

6. Incorrect Address or Failed Delivery

  • Customers must provide accurate shipping information at checkout.
  • Orders returned due to incorrect address or non-availability may incur additional re-shipping charges.

7. Damaged or Tampered Packages

If your package appears damaged or tampered with upon delivery:

  • Notify us within 48 hours of receipt
  • Share clear photos or videos for verification

We will review the issue and assist accordingly.

8. Contact Information

For shipping-related inquiries, contact us at:

📧 Email: info@thesheendesigns.com
📞 Phone: +91 70125 09351

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