At The Sheen Designs, we strive to ensure a smooth shopping experience. Please read our Refund & Cancellation Policy carefully before placing an order.

Refund Policy

1. Refund Processing

  • Refunds are initiated only after the returned product is received and inspected by The Sheen Designs.
  • Products must be returned in unused, unwashed condition with original tags and packaging intact.

2. Refund Method

  • Refunds are processed to the original mode of payment, unless store credit is requested.
  • Processing timelines may vary depending on the payment method and bank.

3. Return Courier Charges

  • Return courier charges of up to ₹150 will be refunded only if a valid courier payment receipt is shared.
  • If no receipt is provided, courier charges will not be reimbursed.

4. Store Credit (Recommended)

  • We recommend opting for store credit, which can be used for your next purchase on thesheendesigns.com.
  • Store credits are processed faster and have no processing delays.

5. Payment-Wise Refund Timelines

  • Credit / Debit Card: Refunds will be credited back within 7 working days and reflected in the next billing cycle.
  • Net Banking / UPI: Refunds will be credited back to the respective bank account.
  • Wallets / Other Methods: Refunds depend on the respective provider’s processing timelines.

Missing Item or Incomplete Order

If an item is missing from your order:

  1. Check the package at delivery. Do not accept tampered or damaged parcels.
  2. Match the items with the packing slip and invoice before signing the Proof of Delivery (POD).
  3. Any claim for missing items must be reported within 48 hours of delivery.
  4. Claims must be raised via email or phone with order details and supporting images if required.

Claims reported after 48 hours may not be accepted.

Returns & Exchanges

  • Approved returns or exchanges typically take up to 14 days to complete from the date we receive the product.
  • We appreciate your patience during this process.

Cancellation Policy

1. Order Cancellation by The Sheen Designs

Orders (or parts of an order) may be cancelled due to:

  • Product unavailability
  • Payment verification failure
  • Incomplete or incorrect shipping details
  • Address not serviceable
  • Duplicate orders
  • Damaged or defective products
  • Customer-initiated cancellation

In such cases, refunds (if applicable) will be processed as per this policy.

2. Customer-Initiated Cancellation

  • Orders start processing immediately after confirmation.
  • Once placed, size, color, quantity, address, or payment method cannot be modified.
  • You may request cancellation within 24 hours of order confirmation, provided the order has not been shipped.
  • To cancel, contact customer support as early as possible.

Orders already shipped cannot be cancelled.

Refund Timeline After Cancellation

  • For bank account refunds, the amount will be credited within 5–7 working days from successful cancellation.
  • Actual credit time depends on your bank or payment provider.

Important Notes

  • Sale or discounted items may not be eligible for refund unless stated otherwise.
  • Used, altered, washed, or damaged garments are not eligible for return or refund.
  • Refunds are subject to inspection approval.

11. Contact Us

For any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

📧 Email: info@thesheendesigns.com